Tech Stack

Overview

Led the implementation of Salesforce B2B Order Management to streamline order processing and integrate Salesforce CPQ with the client's e-commerce platform, improving order accuracy, inventory management and fulfillment for direct and channel sales.

Key Responsibilities and Achievements

• Gathered business requirements with stakeholders for integrating Salesforce CPQ with the existing e-commerce platform.
• Designed and documented the integration architecture that automates the flow of orders from Salesforce CPQ and the e-commerce site into B2B OMS.
• Configured Salesforce CPQ to automate pricing, quoting, and proposal generation in line with customer-specific pricing rules and discounts.
• Defined and implemented OMS order workflows for routing, approvals, and fulfillment based on business rules and SLAs.
• Ran unit, integration, and user acceptance testing, managed deployment, and provided post-deployment support.
• Developed training materials and ran workshops for end users and administrators.
• Monitored system performance and ran regular audits to keep the solution scalable and efficient.