About

Dynamic and results-driven Salesforce Technical Architect with 9+ years of experience in designing, developing, and implementing robust Salesforce solutions. Proven expertise in leading cross-functional teams and driving strategic initiatives that optimize business processes and maximize Salesforce capabilities. Adept at translating complex business requirements into scalable technical solutions, ensuring alignment with organizational goals. Known for exceptional leadership, communication, and problem-solving skills in fast-paced environments. Salesforce certified across Platform Development, Administration, Service Cloud, Field Service, Data Cloud and AI, and an Accredited Professional in Consumer Goods Cloud Trade Promotion Management (TPM).


My portfolio showcases a diverse range of successful projects across industries, where I have led end-to-end implementation cycles from requirements gathering to deployment and support. Known for my strategic mindset and deep technical acumen, I specialize in designing scalable solutions that drive business growth and operational efficiency. My track record includes optimizing complex workflows, integrating third-party systems, and leveraging Salesforce best practices to achieve measurable outcomes for clients. With a strong commitment to innovation and continuous improvement, I excel in guiding teams through technical challenges and ensuring alignment with organizational objectives. My portfolio reflects a consistent dedication to delivering excellence in Salesforce architecture, empowering businesses to thrive in the digital era.


Make it work, make it right, make it fast.


  • Birthday: 17 November 1992
  • Phone: +91 - 7017693258
  • City: Gurugram, HR
  • Email: sahil.bhalla17@gmail.com

Interests

Software Engineering

Salesforce Development

Solutions Architect

Apex Programming

Salesforce Field Service

Salesforce CPQ

Lightning Web Components

Algorithms

Salesforce Commerce Cloud

Salesforce Order Management

Consumer Goods Cloud TPM

Education

Master of Computer Applications (MCA)

Panjab University, Chandigarh

June 2014 - May 2017

Relevant Coursework
  • Computer Organization and Assembly Language
  • Mathematical Structures in Computer Science
  • Object Oriented Programming (Through C++ And Java)
  • Computer Based Numerical and Statistical Methods
  • Software Engineering
  • Operating Systems
  • Relational Data Base Management Systems
  • Advanced Java and Network Programming
  • Computer Based Optimization Techniques
  • Software Project Management
  • Mobile Communication and Application Development
  • Soft Computing Techniques using Neural Networks

Bachelor of Computer Applications (BCA)

D.N. College, Hisar (Kurukshetra University)

June 2010 - May 2013

Relevant Coursework
  • Data Structures & Algorithms
  • Database Management Systems
  • Object Oriented Programming (Through C++)
  • Design & Analysis of Algorithms
  • Relational Data Base Management Systems
  • Software Engineering
  • Personality Development
  • Computer Networks
  • Operating Systems
  • Computer Based Optimization Techniques
  • Software Project Management

Certifications

Experience

Technical Architect

Nagarro  |  Gurugram, Haryana  |  July 2022 - Present

  • Delivered Sales Cloud solutions to streamline sales processes, enhance lead management, and improve sales forecasting, increasing sales efficiency and customer satisfaction.
  • Enhanced Service Cloud capabilities across case management and knowledge base utilization, enabling faster response times and higher customer retention.
  • Led the implementation of Salesforce Field Service, optimizing real-time scheduling, inventory management and mobile access, reducing service costs and improving technician productivity.
  • Led the migration from ServiceMax to Salesforce Field Service for a business merger and acquisition, directing a team of four developers and one QA.
  • Implemented Salesforce CPQ, automating pricing and quote generation for more accurate quotes and faster sales cycles.
  • Delivered Salesforce Order Management (OMS) solutions to streamline order processing, improve fulfillment accuracy, and provide order tracking and inventory visibility.
  • Deployed B2B Commerce Cloud with personalized catalogues, self-service account management and streamlined purchasing.
  • Worked onsite at a client location in the United States and received exceptional feedback from the visits.

Senior Software Engineer

Bebo Technologies  |  IT Park, Chandigarh  |  April 2021 - June 2022

  • Spearheaded the design, development, and customization of Salesforce Apptus Order Management solutions, ensuring alignment with client requirements and industry best practices.
  • Implemented and optimized Apex triggers, classes, and Visualforce pages within Salesforce to automate business processes and enhance user productivity.
  • Configured and integrated Salesforce with Apptus Order Management modules, leveraging REST/SOAP APIs for seamless data synchronization and order processing.
  • Collaborated closely with cross-functional teams including business analysts, QA engineers, and project managers to deliver solutions on time and within budget.
  • Conducted code reviews, performance tuning, and debugging to maintain high standards of code quality and system stability.
  • Acted as a technical mentor to junior developers, providing guidance on Salesforce development best practices and methodologies.
  • Prepared comprehensive technical documentation including design specifications, deployment plans, and user guides.

Software Engineer

Webner Solutions  |  Mohali, Punjab  |  January 2017 - March 2021

  • Developed and customized Salesforce applications to meet specific business requirements, leveraging Apex, Visualforce, Lightning Components, and Salesforce APIs.
  • Designed and implemented Salesforce solutions for various clients, ensuring scalability, performance, and security.
  • Integrated Salesforce with external systems using REST/SOAP APIs, enhancing data flow and system interoperability.
  • Created custom reports and dashboards in Salesforce to provide actionable insights for stakeholders.
  • Collaborated closely with business analysts and end-users to gather requirements, perform gap analysis, and deliver solutions that streamline business processes.
  • Provided technical leadership and guidance to junior developers, conducting code reviews and ensuring adherence to best practices.
  • Utilized PHP and .NET frameworks to develop and maintain web applications, integrating them with Salesforce for seamless data exchange.

Blogs

Practical notes from Salesforce projects, mostly on Field Service: migrations, mobile forms, inventory and scheduling.

  • All
  • Field Service
  • CPQ, Commerce & OMS
  • Architecture & Leadership

Projects

  • All
  • Field Service & Service Cloud
  • CPQ, Commerce & OMS
  • Platform & Integration
ServiceMax to Salesforce Field Service Conversion & Data Migration

ServiceMax to Salesforce Field Service Conversion & Data Migration

Technical Architect

Converted a live ServiceMax implementation into Salesforce Field Service for a business merger, then migrated sales and service data after product mapping and conversion updates.

Salesforce Field ServiceSales CloudServiceMax
View details
Field Service Mobile for Oilfield Technicians

Field Service Mobile for Oilfield Technicians

Technical Architect & Tech Lead

Mobile forms (JSA, FSO, Customer Authorization) and job inventory for oilfield technicians, with jobs assigned by Service Leaders from the Dispatcher Console.

Salesforce Field ServiceField Service Mobile AppDispatcher Console
View details
Salesforce Field Service Implementation

Salesforce Field Service Implementation

End-to-end Field Service setup: scheduling optimization, routing, technician setup, and automated scheduling and dispatch.

Service CloudSalesforce Field ServiceField Service Mobile App
View details
Salesforce Surveys

Salesforce Surveys

Service Cloud surveys sent by email on a trigger, with responses captured back into the Salesforce org.

Service CloudSalesforce Surveys
View details
Salesforce CPQ

Salesforce CPQ

End-to-end CPQ implementation for a global manufacturer, replacing legacy quoting across international subsidiaries.

Salesforce CPQSales Cloud
View details
Salesforce B2B Commerce Cloud

Salesforce B2B Commerce Cloud

Technical Architect & Tech Lead

B2B Commerce on an Experience site, with CPQ products and product rules, order placement and approvals in the backend.

B2B Commerce CloudExperience CloudSalesforce CPQ
View details
Salesforce B2B Order Management (OMS)

Salesforce B2B Order Management (OMS)

B2B Order Management integrating Salesforce CPQ and the e-commerce site for accurate, automated order fulfillment.

Salesforce OMSSalesforce CPQB2B Commerce Cloud
View details
Apttus Contract & Order Management

Apttus Contract & Order Management

Order management and contract management with Apttus for the US hospital industry.

SalesforceApttus Contract ManagementApex
View details
Veruna - Insurance Agency Platform

Veruna - Insurance Agency Platform

Insurance system for multiple agencies and carriers, built on Salesforce with the Accounting Seed AppExchange package.

ApexVisualforceAura Components
View details
Salesforce Data Synchronization

Salesforce Data Synchronization

Bulk imports and automated MySQL to Salesforce synchronization using PHP, cron jobs and third-party APIs.

SalesforcePHPMySQL
View details
Agency Management System

Agency Management System

Lead management for a US insurance company, built with .NET Core APIs and AngularJS.

.NET CoreAngularJSREST APIs
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Java - MS Word to HTML Converter

Java - MS Word to HTML Converter

Converts structured Word documents to HTML, stores them on Amazon S3, and attaches them in Salesforce.

Core JavaApache POIApache Maven
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Skills

9+Years of experience
8Salesforce credentials
7+Salesforce clouds delivered
3Companies

Certified Backed by a Salesforce certification or accreditation

Salesforce Clouds & Products

Sales Cloud Service Cloud Field Service (FSL) FSL Mobile Salesforce CPQ B2B Commerce Cloud Order Management (OMS) Experience Cloud Data Cloud Consumer Goods Cloud - TPM Salesforce Surveys Apttus CPQ & Contract Management

Architecture & Leadership

Solution & Technical Architecture Requirements to Architecture Team Leadership Client & Stakeholder Management Onsite Client Delivery (US) Code Reviews & Mentoring End-user Training Technical Documentation

Salesforce Development

Apex Triggers Batch & Scheduled Apex SOQL / SOSL Lightning Web Components Aura Components Visualforce Managed Packages & Push Upgrades

Configuration & Automation

Flows Approval Processes Process Builder & Workflow Rules Profiles & Permission Sets Security & Sharing Reports & Dashboards Scheduling & Optimization (FSL)

AI & Data

Salesforce AI & Agentforce Einstein / Prompt Builder Data Cloud Data Migration & Consolidation ServiceMax to Field Service Migration Data Loader & dataloader.io

Integration

REST APIs SOAP APIs Third-party System Integration CPQ to OMS / Commerce Integration Amazon S3 API Eventbrite API

Languages & Frameworks

Java PHP .NET Core AngularJS JavaScript HTML5 CSS3 Bootstrap MySQL / SQL

Tools & DevOps

Git Azure DevOps VS Code Apache Maven AWS Slack monday.com

Contact

My Address

Hansi

Hisar, HR 125033

Social Profiles

Email

sahil.bhalla17@gmail.com

Contact

+91 - 7017693258